Q5id Customer Support

Our customer support center is staffed entirely by locals here at our Hillsboro, Oregon headquarters. Our experienced advisors are on hand to provide world-class assistance with enrollments, answer questions, and of course to verify identities as needed within the Q5id Proven Identity app.

To reach our customer support line, please dial (855) 438-7543 or 1-855-GET-Q5ID.

Hours of operation:
8:00 am – 5:00 pm PT
Monday through Friday
Excluding holidays; see holiday schedule below.


Offices will be closed on the following dates:



Martin Luther King Jr. Day
17 January 2022
President’s Day
21 February 2022
Memorial Day
30 May 2022
Independence Day
4 July 2022
Labor Day
5 September 2022
Veteran’s Day
11 November 2022
Thanksgiving Holiday Weekend
24 & 25 November 2022
Christmas Holiday Weekend
25 & 26 December 2022
New Year’s Holiday
NA – 2023

For additional contact methods please visit our contact page.